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Indonesia is famous for its various cultures and traditional natural products. And to get our traditional products, you don't have to go far to Indonesia.
We sell a variety of traditional Indonesian products, ranging from herbs, balms & ointment, beauty, soaps, skin & hair care, snacks, spices & seasoning, sweets & candy, tea & coffee, etc.
All products that we sell are under the supervision of the Republic of Indonesia Drug and Food Control Agency (NADFC) or BADAN POM (https://www.pom.go.id/)
PAYMENT
We accept PAYPAL Payment & Money Order Payment
SHIPPING AND HANDLING
* We only send the package to your PAYPAL ADDRESS
* Inform us immediately if you want to ship to different address.
* The Package will be shipped out within 3 - 5 business days ( handling time) after payment received. And you will receive the item about 14 - 30 business days.
* During peak periods or holidays, the delivery times may vary
* We will use our default shipping (Indonesian registered mail) for our FREE SHIPPING SERVICE and We will inform you the tracking number soon.
* If you wish to use other faster shipping method such as EMS or DHL please do not hesitate to contact us via email ([email protected])
TAXES AND OTHER CHARGES
Not responsible with your country’s customs, Please check with your country’s customs before you buy. All the custom fees and taxes will be on the buyer's responsibility. Also allow some time for your country's customs clearance time, because the delays usually come from Customs.
Seller is not responsible for item lost, but seller always keep the proof of delivery.
RETURN POLICY
- In case of defectiveness, return must be requested within 7 business days after received the item.
- Return item must be in brand new condition which means it is never used and kept in the original packaging and customer will be pay for return shipping by Registered Mail with tracking number.
- We charge 25% re-stocking fee for every return.
- Replacement or refund will be made as the item received and refund will only available to your PayPal account.
- No replacement or refund will be made for any damaged caused by accidentally using.
- Shipping fees is not refundable.
FEEDBACK
Positive feedback is greatly appreciated and we will do the same in return. If anything unusual happens, please feel free to contact us, we will do our best to solve it before leaving feedback
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